Yes. Turnkey provides comprehensive support through trained support professionals and subject matter experts who give guidance to the client through on-boarding, utilization and trouble shooting.

For more info on our Support services visit https://turnkeyafrica.com/services/turnquest-insurance-suite-support/ for our solutions designed to help our clients increase application efficiency, reduce system downtime, drive high performance and extend application life.

Yes. Turnkey has a training program tailored to different user levels within our client organizations to ensure effective knowledge transfer and efficient usage of the realization of it’s the full potential.

For more info on our Training visit https://www.youtube.com/watch?v=CL3k04NO1OU

Yes we do. Turnkey provides our clients with the support they need for data migration and management so that they can easily move their data between systems.

Yes, we do a huge amount of software testing: QA, system testing, functionality & feature testing, integration testing, regression testing,  load and performance testing, test case preparations, execution of test cases, reporting, etc.

We are doing our best to avoid programming errors in products delivered to our customers. However, everybody familiar with software development practice knows that from time to time bugs appear even in the highest quality products. We are trying to fix bugs as soon as possible.

Yes we do. SLAs are agreements between Turnkey Africa’s customers and Turnkey Africa – as the provider of services – focusing on customer service, specific service level performance targets, description of roles and responsibilities.

Sure. We would recommend that you interact primarily with the team leader in order to minimize miscommunications with your team. We are comfortable with communication via phone, email or Skype.

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The most convenient way of making contact seems to be via the Internet. E-mail is a quick way to send information, questions, and comments. You can send your questions and comments to the following E-Mail esupport@dmsofttech.com